Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
415 reviews
Luggage OnlineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Luggage Online (luggageonline.com) has 415 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
415 approved reviews, newest moderated first
Price was fair, communication was very good and delivery was quick and as expected. I have ordered numerous items from Luggage Online over the years and service has always be great.
By Rex A D.
Response from Luggage Online· May 24, 2020
We are so glad to hear that you are satisfied with your order. Thank you for being a loyal customer. We appreciate your support. Please stay safe and healthy during this time. -Customer Service
I needed to return the item that I ordered and they made it very easy for me. The post office wanted to charge me $70.00 for the return. Customer service sent me a label and only charged me $7.50. I will definitely order from them again,
By Robbi
Response from Luggage Online· Apr 24, 2020
I feel terrible that you were not happy with the item that you purchased, but I am so glad to hear you reached out to customer service in regards to your return. We are always willing to help our customers find the best deals ... even for a return label! Come back soon! -Customer Service
Given the current situation, I still received my order in a timely manner!
By Nicole W.
Response from Luggage Online· Apr 24, 2020
We appreciate you taking the time to acknowledge the hardwork and precautions our warehouse is implementing to make sure that all orders are shipped and received on time. During these unprecedented times we really want to express our appreciation for our customers. Thank you for choosing Luggage online! -Customer Service
Purchased a NWT older model Tumi Hartford backpack. It was a great price and was sent quickly. I would do business with them again. They accepted Paypal, too!
By Wallfeur
Response from Luggage Online· Apr 24, 2020
You made a great choice! This is one of our most popular backpacks. We are so glad you were able to grab it during a promotion. Thank you for your purchase and continued support. -Customer Service
I had an issue with an item (my fault, not theirs) and the customer service was great. Due to this- I will definitely continue to order from here. They have a great selection of products too!
By Anonymous
Response from Luggage Online· Apr 24, 2020
I am so glad to hear that our team was able to resolve your issue. We take pride in our customer service and product selection. Thank you for your purchase and continued support. -Customer Service
Great prices, fast shipping.
By AZ
Response from Luggage Online· Apr 24, 2020
Thank you for informing our customers of some of our best attributes! We appreciate your business and continued support. -Customer Service
Product was delivered as ordered and in great condition. I had just had the wheels on another bag torn off during a trip and needed a fast replacement.
By Mike S.
Response from Luggage Online· Apr 24, 2020
We feel terrible that you had to experience that during your travels. Your Samsonite winfield is a very popular and durable choice! We hope it brings you good luck on your next trip. Thank you for trusting us with your purchase. -Customer Service
Good experience. The Rimowa suitcase I needed was available. Accurate description, quick deliveryand the item was exactly as it appeared on the website. Would recommend highly and use again.
By Susan B.
Response from Luggage Online· Apr 24, 2020
We are so glad we were able to meet your expectations. Thank you for your order and continued support. -Customer service
