Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
654 reviews
Lucky OrangeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
654 approved reviews, newest moderated first
Wonderful fast service
By Benny H.
Response from Lucky Orange· Dec 4, 2025
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange
Quick customer service
By Meghan
Response from Lucky Orange· Dec 4, 2025
Thank you for your review! We’re so happy that we’ve been able to impress you with our onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
Top website. The best app that helped me understand customer behavior and how to develop the store and improve the customer experience. I recommend Lucky Orange.
By Alyaman Taneenah L.
Response from Lucky Orange· Dec 4, 2025
Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Justin replied to my question very quickly and solved the problem, thanks!
By Nayestones
Response from Lucky Orange· Nov 17, 2025
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
Here's a short review for LuckyOrange Shopify app: "LuckyOrange has been a game-changer for our business! This tool provides invaluable insights into customer behavior and session recordings, allowing us to optimize our website and improve user experience. We've seen a significant impact on our business since implementing it. The support team is top-notch, particularly Justin who went above and beyond to help me resolve a login issue quickly. His responsiveness and expertise are greatly appreciated. I highly recommend LuckyOrange to any Shopify store owner looking to boost conversions and gain a deeper understanding of their customers."
By Abdalla H.
Response from Lucky Orange· Nov 17, 2025
These are words we love to hear! We love that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Jordan gave me a lot of insights into how to effectively use the portal and answered my questions without hesitation. We even went over the allotted time.
By Anthony
Response from Lucky Orange· Nov 17, 2025
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it, even if we have to go over time! Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
Are there heatmaps? I'm a potential customer coming from hotjar. Would still like to try this as an alternative.
By Kyle H.
Response from Lucky Orange· Dec 4, 2025
Thank you for your valuable feedback. We are truly sorry to hear that your experience with Lucky Orange has been 3-stars so far, specifically because you struggled to find our Heatmaps feature. We want to assure you that Heatmaps are a core part of your Lucky Orange subscription. You simply need to install the Lucky Orange app within your Shopify store. This will automatically place the tracking code and you will have access to all of our features, including heatmaps. We want to personally ensure you get full value from the tool. We would be delighted to schedule a quick, one-on-one session with a support specialist to walk you through the process and show you all of the features Lucky Orange has to offer. Please connect with us via [email protected], live chat, or reply to the emails we have sent you over the past few weeks so we can help improve your experience immediately. Regards - Will from Lucky Orange
Great service, made understanding our potential customers so much easier
By Diana
Response from Lucky Orange· Nov 17, 2025
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
