Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
654 reviews
Lucky OrangeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
654 approved reviews, newest moderated first
Had a minor login issue earlier and Justin was able to resolve the issue very quickly. Really appreciate the fast, friendly resolution!
By Eric
Response from Lucky Orange· Jan 16, 2026
Thank you for your review! We’re glad that we were able to resolve your concerns and look forward to seeing how visitor behavior helps you to improve your site! Again, we appreciate your review, and we're here should you need anything else. Cheers - Justin from Lucky Orange
Excellent insights and very very supportive staff. Very intuitive interface and insights. Would recommend to all!!
By Studio L.
Response from Lucky Orange· Jan 9, 2026
Thanks for taking the time to leave us a review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Unclear billing, overcharge, super bad customers service and billing department. Very frustrating experience to deal with lucky orange.
By Edward
Response from Lucky Orange· Dec 23, 2025
Thank you for sharing your feedback. We genuinely regret any frustration caused by the unexpected charges on your account. To clarify, the charges were associated with our 'Keep Me Tracking' feature, which is designed to prevent any interruption to data collection. This feature is an optional selection during the upgrade process and can be managed at any time via your dashboard. We also send automated notifications whenever a plan adjustment occurs to ensure our users stay informed. Because the account utilized significant data processing and storage resources during this period, we were unable to provide a full refund. However, we did issue a partial refund as a gesture of goodwill. We appreciate your business and are happy to help with any further questions through our support channels. Regards - Will from Lucky Orange
Le Service est parfait
By Bayal L.
Response from Lucky Orange· Jan 9, 2026
Merci pour votre avis ! Nous sommes ravis d’avoir pu vous impressionner avec notre technologie, notre processus d’intégration et notre service client, et nous sommes enchantés de vous accompagner dans votre aventure. N’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit ! Cordialement, Justin de Lucky Orange
Great tool if you really need accurate and real time analytics. Along side they have some cool announcement tool which help interact with time as and when you need.
By RAJIV B.
Response from Lucky Orange· Dec 4, 2025
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store, and we love to hear that Announcements have been so helpful to you! Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange
Good app very convenient
By Christian L.
Response from Lucky Orange· Dec 4, 2025
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Jordan from Lucky Orange
I’ve been using Lucky Orange for a while now and I have to say: it’s a really cool tool. Compared to Google Analytics, it’s so much easier to use—no complicated dashboards, no endless menus. Everything is straightforward and intuitive. What really sets Lucky Orange apart is the ability to see actual user behavior in detail. Session recordings, heatmaps, click paths—it’s all right there, clearly presented and incredibly helpful for understanding what people really do on your website. In terms of usability, it’s better than any other analytics tool I’ve tried. You get powerful insights without needing hours to figure out how the platform works. If you want meaningful data with a smooth, user-friendly experience, Lucky Orange is definitely worth it.
By SPP
Response from Lucky Orange· Dec 4, 2025
Wow! It sounds like you've been able to dive into your Lucky Orange data and find the insights you need to improve your website! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
Très bien, je recommande 👍🏽
By Florian B.
Response from Lucky Orange· Dec 4, 2025
Merci pour votre avis ! Nous sommes ravis d’avoir pu vous impressionner avec notre technologie, notre processus d’intégration et notre service client, et nous sommes enchantés de vous accompagner dans votre aventure. Notre équipe est à votre disposition par e-mail ! Cordialement, Jordan de Lucky Orange
