Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
654 reviews
Lucky OrangeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 41 reviews with 4 stars · Clear filters
looks great so far
By Ozan O.
Response from Lucky Orange· Apr 3, 2026
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
Good, but Microsoft Clarity is totally for free and does the exact same work and even better currently. To use this paid service, the cost must be brought down and you must do something better than the competition, which they provide for free already(Clarity).
By Thanos K.
Response from Lucky Orange· Apr 3, 2026
Thank you for your feedback! We’re open to hear more about issues you may have experienced and would be happy to offer you one-on-one walk through with a support specialist of how you can find value in Lucky Orange. Our team is available by email, chat or phone so please connect with us whichever way is best for you so we can make your experience an even better one. Please chat in or email us at [email protected] with details about any features that you would like to see included in Lucky Orange. Best Regards - Will from Lucky Orange
I apreicicate the daily updates and easy to read info graphics about my buyers that help me make quick adjustments to my marketing strategy.
By Paul R.
Response from Lucky Orange· Feb 6, 2026
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Happy tracking! Cheers - Justin from Lucky Orange
App really useful, especially at the beginning of a store. It helps you clearly understand where the “problem” might be and where customers struggle the most. It was genuinely useful for me: I understood where the issue was, and after fixing it, my store’s performance has started to improve.
By Herbal B.
Response from Lucky Orange· Jan 23, 2026
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
Good app very convenient
By Christian L.
Response from Lucky Orange· Dec 4, 2025
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Jordan from Lucky Orange
Good application
By Valentin P.
Response from Lucky Orange· Sep 26, 2025
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Our team is just one email away! Cheers - Jordan from Lucky Orange
The setup process was fairly simple and easy to grasp. The metrics we are seeing are certainly helpful, although we have not gotten much activity from the chat box on our site. Otherwise, the experience has been very eye-opening and great overall.
By Mo
Response from Lucky Orange· Aug 1, 2025
Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thanks again for your review, and don't hesitate to reach out with any questions. Cheers - Jordan from Lucky Orange
I was a freemium user and when I tried to pay it didn't work. My bank banned my card because of suspicious payment attempts. I don't know what is happening but I have a problem with my card now.... Very bad experience for me. Edit after support interaction: I’ve changed my rating from 1 to 4 stars because the Lucky Orange team responded quickly and was very helpful in investigating the issue. Although we weren’t able to resolve the payment in the end, they genuinely tried to assist and helped me understand that the problem likely wasn’t on our side. The reason this is not a full 5-star rating is simply because the experience started off quite negatively, which caused a lot of stress. However, I really appreciate the support team’s effort and professionalism.
By Office W.
Response from Lucky Orange· Jun 13, 2025
Thank you for your feedback. We have investigated the issue and a member of our team reached out on June 10th to arrange a call to resolve this for you. We can confirm that there were no suspicious payment attempts from our service to your bank account. We are confident that we can process the payment manually on our end to avoid any further complications. This will allow us to immediately reactivate your account and restore your tracking services. If you could please respond to our most recent email to you, we can help troubleshoot any further issues and ensure everything is resolved to your satisfaction. Regards - Bradley from Lucky Orange
