Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
292 reviews
lookah.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind.Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.
lookah.com (lookah.com) has 292 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
292 approved reviews, newest moderated first
They have great customer service. I had an issue with a product and they quickly responded even over the holiday and have gotten me a replacement. I've used another product of theirs my buddy has and it's phenomenal. So I know their products are great as well but nice to know their customer service is top notch as well
By Moses G.
Excellent customer service and issue resolution!!! Fast response and easy exchange process. Representative was understanding and talked me through troubleshooting steps when that didn’t work immediately offered a replacement.
By Anna Myrie F.
The best place to get any of your devices are from or at lookah. … They have the best products on devices.. can’t go wrong with lookah. They go all out for you
By James
The Lookah Q7 enail is a game changer! It heats perfectly and is super smooth and tasty. There was a technical issue with the first Q7 I received, but I reached out to their customer support and they replaced it for me. Fantastic customer service and product! 🤌
By Stephanie B.
Lookah should not be trusted! Lookah has been using dishonest ways to advertise its products. We are an informational website related to vaping. Recently we received a paid marketing order from a person named Vicki K. who promoted products for Lookah. However, this person refused to make payment after a few reminders. I believe Lookah has been using dishonest methods to promote its products. As a result, customers should be careful when buying products from this store as the owner could be dishonest. Bottom line, based on our own experience, Lookah should not be trusted. Be careful!
By W N.
I really love the mini unicorn. It is perfect for taking on the go without lugging around a giant apparatus. To not have to use a torch is just ideal. It is super easy to clean also.
By Anthony R.
What a great company! I've only used the Seahorse Pro so far but I REALLY enjoy it. The first hits were jarring how smooth they were! I've never had a vape that isn't water-cooled go down so easily, I didn't cough once. The power settings are fairly easy to figure out and dial in, lower is usually better for flavor and preservation of your coils! I do find the fifth generation V quartz coil to be my favorite for flavor. They seem to pull less reclaim concentrate into the device and more fully vaporize what little you need to pull through. Other than the device I've been using I'm finding their customer service to be absolutely top notch! There seemed to be a minor problem with the light on my battery and they responded very quickly to my inquiry and are helping me with a replacement. A wonderful and customer forward company!
By Mars
the best service ever quick response and They care about their customer will be doing more business in the future world class customer service
By Chad J.
