lookah.comReviews of lookah.com

So far I’ve gotten two lookah products…the dragon egg and the octopus…they are amazing!!from the temp settings, to the sleek design..this was a well thought of product. Cant wait to continue to enjoy it! Maybe add some carrying cases? I’m hoping to add the unicorn to the collection soon!

I love my product I purchased from Lookah. In addition, I can say that Lookah has outstanding customer service. I get a reply within 12 hours of sending a message. Very polite, and they strive to make their customers happy. Just made me a forever client to this brand.

I have used hookah products for a few years now and I absolutely love them! I had a problem with a device not working and they were amazing with getting it back under warranty and answering any questions I had along the way!

Product is very well constructed, they support team is amazing! Fast response, could work on returns little more but over all very satisfied!

I love the portability of the Lookah Octopus. I can carry it anywhere I go and it doesn’t stand out. Very easy to clean.

I had an issue with a Lookah product I ordered, but their customer service absolutely made up for it. I reached out about the coil acting up with my Guitar battery, and they got back to me really quickly—much faster than I expected. Not only were they helpful, but they were also polite, understanding, and made the entire process super easy. It’s clear they genuinely care about their customers and stand behind their products. Things don’t always go perfectly with any company, but the way Lookah handled it showed a level of professionalism and support you don’t always find. The product itself was super cool and functioned really well before the coil issue. Highly recommend both for their gear and their great customer service!

We use many of the Lookah products for concentrates and carts. We have a Q7, Octopus, multiple Zeros, an Ant, several of the pens! The battery life in all has been excellent. The Q7 is paired with a percolator bong and it is smooth perfection. The Octopus surprised me with such cooling ability in a small device. the Ant is efficient and delivers great sized hits.

I broke my Q7 while trying to clean it only after about a month of ownership. I was worried that I had would have no recourse to replace it but sent an email Lookahs way just in case. They immediately offered to replace my device at no charge. Yes the shipping can take a long time, but I don't see how Lookah can be blamed for that; DHL is insanely slow at delivering anything anytime I receive a package through them. Also lookah products are fantastic at the price point. Shelling out big bucks is the only way to go up in quality (puffco, gpen, etc). All lookah products I have tried, from glassware to electronic, has been of solid quality.