helpful and fast replies
helpful and fast replies
By Marion
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.
Lola.com (lola.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
214 approved reviews, newest moderated first
helpful and fast replies
By Marion
Great Service! Best of it's kind..!
By Carlos
Nice user interface, but I find prices elsewhere are better.
By Elizabeth
Response from Lola.com· Jan 16, 2020
Hi Elizabeth, Thank you for taking the time to review Lola. We're so glad you like our interface! :) We do have a large range of inventory but don't have rates such as basic economy which are the lowest. -The Lola.com team
Very easy to use, organized data in a useable format.
By Ata
Lola is the best - every customer service person is so helpful
By mg
Lola is a great platform but definitely still needs some revisions. What I was sold on and what actually is happening are different but not enough for me to give up on it. I can still get cheaper pricing on some travel elsewhere but the convenience of using lola and having all information about at trip in one spot is quickly outweighing the negatives of that. Customer service is very helpful and also takes into account my suggestions on things that could be changed. I look forward to continuing our work together.
By LINDSAY D.
I found the website to be very easy to navigate, I also found the customer service rep I spoke with to be very knowledgeable and helpful. I would recommend LOLA for other businesses
By Latasha B.
I needed to make a change to a reservation and the LOLA representative made it an effortless process.
By Kristin R.