Great travel booking platform
Great travel booking platform. Easy to use and a very quick response time from LOLA’s support team for any issues.
By Rose P.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.
Lola.com (lola.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
214 approved reviews, newest moderated first
Great travel booking platform. Easy to use and a very quick response time from LOLA’s support team for any issues.
By Rose P.
I don’t like that I get different results if I narrow my search. Also don’t like that discounted airlines and fares aren’t displayed.
By Kirsten C.
Response from Lola.com· Jan 13, 2020
Hi Kirsten, Thank you for your feedback. We'd love to chat more about the issues you are having. Please email us at [email protected] and we'll be happy to help! -The Lola.com Team
I use Lola for all of my travel bookings. Its super easy and worry free. They link all of my loyalty numbers and automatically apply them. If you are looking for something different or specific, you just chat with them and they are very responsive! I'm glad our company uses this platform! I will use it for personal travel as well.
By Matt
Response from Lola.com· Jan 10, 2020
Thank you Matt for the awesome review! We're glad you've had the chance to chat with the service time, too! -The Lola.com team
The features need improvements. I think they are hearing that from customers and working to improve in the near future. The great news is to make up for this they have super helpful customer service that works out some of these problems.
By Recent C.
Response from Lola.com· Jan 10, 2020
Thank you for taking the time to review Lola! We'd love to get your feedback on features as a user! Please reach out to [email protected] :) -The Lola.com team
Very helpful app......
By John R.
The experience I have with Lola’s reps have always been pleasant . I get all my questions -concerns answered and resolved at a timely manner. Thumbs up all the way. Keep up the good work!
By Nia V.
Response from Lola.com· Jan 10, 2020
Thanks, Nia! We really appreciate it :) -The Lola.com team
Great service. It completely changed how our business plans travel and saved money!
By James
App is easy to use, staff is eager to help
By Mayur R.