Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
214 reviews
Lola.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.
Lola.com (lola.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
214 approved reviews, newest moderated first
It was much better than what we used before (just one employee booking flights for everyone), but a lot of customization we made that Lola assured us would happen didn't get integrated. For example we were supposed to not even have the option of Basic Economy flights, and that was all that was an option for us
By Calli L.
Very easy to use and incredibly responsive customer support when required.!
By Chris D.
Lola.com has been amazing. The team has been very responsive and incredibly helpful. They have allowed us to expand on our reporting process without causing extra steps for our travelers. The platform is very easy to use and easy to understand. Our team didn't have time for lengthy booking processes with a traditional agency. They needed something fast paced with reservations that were easy to modify on the fly.
By Lexi B.
Lola is super useful for tracking employee expenses. It's great being able to work with them to roll out new features, too.
By Ian C.
By far the easiest, fastest and most intuitive travel booking application I have ever used in my career. Setting up a profile with all of my hotel preferences, membership numbers, TSA pre check information and more was done in minutes. Being able to search and book travel quickly and efficiently on Lola is a huge bottom line time savings for organizations on the go. Thank you for replacing our old, outdated tool, CTM. The service has been head and shoulders above that old vendor.
By Brendan S.
Response from Lola.com· Jan 10, 2020
Happy to hear you're having an awesome experience, Brendan! If you ever have any questions you know where to find us.
My company just started using Lola about a month ago. It's super easy! I was able to set up a profile in minutes and book travel quickly. The website is simple, straightforward and sleek! I would recommend to anyone looking for a modern corporate travel service.
By Susan M.
I can wholeheartedly recommend Lola.com with some minor reservations. The onboarding and usage experience as the primary admin for our account has been stellar, and interactions with the Lola.com staff have all been outstanding. If I'm not mistaken, the site is still transitioning from what had been a leisure travel-focused provider to a full-on corporate business travel solution, so while there are definitely areas the site needs to improve on in terms of its offerings and functionalities, it's a fantastic start for Lola and I believe they will come through on the items they are lacking at this time, most specifically on the cost reporting side.
By Mike E.
Their service is way better than my other personal travel agents provide. Making a reservation is a very easy and quick process. They notify you whenever the flight schedule changes and find you other options when the flight gets cancelled. They also contact the airline companies on behalf of you when you need to make changes or requests. Very easy to reach them over the chat and email.
By Sophia
