Satisfied
I have found the company meets my needs and I am satisfied with them
By Jessica
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
I have found the company meets my needs and I am satisfied with them
By Jessica
I am losing confidence in Lifefone. When I push the button it takes too long for the customer service to get back to me. I am not feeling that this is a service I can feel will save me lile. I am now looking into other alerts that I feel will be there for me when I need them.
By Maria
I don't just how to put it into words. LifeFone has giving me and others a peace of mind, knowing I'm safe here at home living by myself.
By Mary
Always professional and efficient they have helped/saved my brother many times. Many thanks to all!
By Gene
It gives mom a sense of security
By John
Needed contact with a live person recently due to an emergency at my Mom's house. Got their voicemail. Had to leave a message and got no return call from this company. Will be looking for a new emergency response company
By William
We recently added the fall protection service to our LifeFone, but have had difficulties with that service. Every night, when Claire lies down in bed for go to sleep, the LifeFone goes off. The only explanation given, is that it is because she is lying down. We got the LifeFone for protection, but it keeps going off for no reason.
By Claire
Some one is always there to answer your call. The representatives are caring and kind. They always answer your call as soon as possible. I am satisfied with their service and quality of care.
By Andre