Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
I have used LifeFone for several years. They have come through consistently. They have my endorsement.
By Gene
Response from LifeFone· Jul 27, 2020
Hi Gene, Thank you for the great feedback and wonderful endorsement! We are happy you have been with us for years and are looking forward to you continuing to be a part of the LifeFone family.
They always respond promptly. I feel secure with the LifeFone.
By Georgia B.
Response from LifeFone· Jul 27, 2020
Hello Georgia, We will continue to respond "when seconds count" just like our motto says. We love that we have given you a secure feeling and independence of being alone. Thank you for taking the time to share your review.
My husband has Parkinson's"s disease and falls. The Lifefone has been very helpful getting us the services we need.
By Larry
Response from LifeFone· Jul 27, 2020
Hello Larry, We are glad to hear that we're there for you and your loved one in their time of need, We appreciate you sharing you feedback for future consumers.
I have used my LifeFone three times and I am impressed with the quick response! I am also impressed with the staff. Everyone is knowledgeable, a good listener and an excellent resource for solving potential problems. Verionica has been wonderful!
By Jean
Response from LifeFone· Jul 27, 2020
Hi Jean, We appreciate you leaving feedback on us as a company. We also want to thank you for continuing to be part of our LifeFone Family.
Don’t know what I would do without it.
By Dianne
I called and quickly mailed the call information in and yet it wasn't in your reference computer when mother had her first false alarm. Also, mother never heard the call back if one was made to her. It appears some how they had gotten my cell phone number listed at the land line the LifeFone is connected to. So it appears no one called mother to ask if she was OK, she never knew she had accidentally depressed the Help button! My cell was turned off as I slept, the whole event caused un-necessary confusion and potentially have been dangerous. I think you finally got in touch with my brother. Hopefully the call information is good order now! Even with all that said we're happy with the service!
By Customer
Response from LifeFone· Jul 27, 2020
Hello, We appreciate you taking the time to share your mother's experience with us here at LifeFone and letting us know how we did in your time of need. We are pleased that even with the mix-up we were able to help and that even though a false alarm, we were able to fix the confusion for potential future alarms.
Had to use your service 3 times in as many months and was very happy with the fast service. When you answered the call you had all the info and double checked to make sure the name and address was correct, contacted the ambulance and told me they were on the way. You having all the info sure helps, it is so easy to forget your own address at a time like this.
By Jean & F.
Response from LifeFone· Jul 27, 2020
Hello Jean & Fred, We appreciate you taking the time to share your experience with us here at LifeFone and letting us know how we did in your time of need. We will keep continuing to be there for you both "When seconds count".
Awesome they are always there to help.thanks so much
By Joyce/joel
Response from LifeFone· Oct 15, 2020
Hello Joyce/Joel, We appreciate you taking the time to share your experience with us here at LifeFone and letting us know how we did in your time of need.
