Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
LifeFone is always there and always courteous and helpful. I highly recommend them.
By Anthony
Response from LifeFone· Oct 15, 2020
Hi Anthony, We appreciate you taking the time to write your review to let us know how we are doing. We are here for you and welcome you to the LifeFone family!
Your service was for an elderly woman who lived alone. She felt that it made her feel secure, and it was used on more than one occasion. She has had to move to an assisted living facility, so the service was terminated. I would recommend it to anyone. Thank you.
By Philip
Response from LifeFone· Aug 19, 2020
Thank you so much, Philip. We hope your mother is doing well in her "new home".
LifeFone has saved my life twice-the terrible fall in the middle of the night landing me crushed under a table b my bed-I could not move-I could not get to my necklace to push the button-but the fall activiated my emergency box and the dispatcher keep calling my name-finally i regained my speech and mind.This is was of the finest companies I know and I am so blessed to be part of. .God bless LifeFone..Darlene B. Ford
By Darlene F.
Response from LifeFone· Aug 19, 2020
We are so grateful that we could be of assistance to you in your emergency. Your LifeFone team.
Lifefone has saved my life more times than I can remember at this point.This service has been worth every penny. Thanks Lifefone for being there for me!
By Michael
Response from LifeFone· Aug 19, 2020
Thank you, Michael. We are so happy to be of service to you and wish you well.
I purchased LifeFone for my mother Our experience has been positive and im greatful to have the peace of mind knowing LifeFone is one push of a button So far she had one false alarm but they did the job well and made sure she was safe LifeFone has been worth the small cost for good service !
By Margaret
Response from LifeFone· Aug 19, 2020
So glad to hear that you've had a positive experience. We appreciate the opportunity to help your mother in the event she has an emergency.
The response to my call for help was timely and made my being able to get to the ER for assistance happen quickly. My family was notified and that was a big help. Thank you for being there and ready to act.
By Jane
Response from LifeFone· Aug 19, 2020
Hi Jane, we are happy we could help. Your safety and security is important to us.
I bought LifeFone for my mother. She has already used it twice, once with the fall detection and once she pushed the button. A representative from LifeFone contacted me both times. They have been wonderful to work with and I feel much more comfortable about my mother's safety now that she is wearing her LifeFone necklace.
By Wendy
Response from LifeFone· Aug 19, 2020
So glad your mom wears her necklace all the time and that our representatives were able to be of assistance. Best wishes to your mother.
LifeFone was instrumental in alerting us that my mother-in-law had fallen on two occasions. Without it, she could have been been left injured for quite sometime.
By William
Response from LifeFone· Sep 17, 2020
Hello William We will continue to respond "when seconds count" just like our motto says. Thank you for taking the time to write your review and share your experience for potential subscribers.
