First visit, not so great, but I based my rating on our 2nd visit.
Just 1 star for our first visit. Our first visit was to speak to a loan officer about a car loan. I called ahead to make sure that there was one available and was told that there were three, so we went right in. We went to let a teller know that we needed to speak to a loan officer, and then sat in the waiting area for 25 minutes while employees walked through the waiting area--no one making eye contact or saying anything. After the 25 minutes, a manager came out and asked if we had been helped, and if we had told a teller that we were there. After that a loan officer (Jorge) helped us draw up papers. Our 2nd visit was to finalize our transaction. I had emailed Jorge the day before to let him know what time we were able to come in. We peeked in to see if Jorge was busy, and he helped us immediately. I would give this visit 5 stars! Jorge was very friendly, and everything went very well! I have confidence that in the future, employees will be aware of customers in the waiting room.
By Cherry
Response from Liberty First Credit Union· Jan 4, 2022
We are sorry to hear about your first experience. We are glad we could redeem ourselves on your second visit. We strive to provide service like you experienced then on a daily basis. Your feedback helps us improve and provide training to our staff. Thank you!