Fast, accommodating, quality product
As the title says.... My next prescription will be filled by LensFactory.
By David
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
As the title says.... My next prescription will be filled by LensFactory.
By David
Easy to use service and totally satisfied with the cost, customer service and my new lenses. Why did I not find you sooner. I am horribly hard on my glasses, dropping them on gravel!
By Mark
Picked out the lenses required,on 2 different orders. sent shipping boxes. returned glasses. got back frames with new lenses. same on 2nd order.
By Carl
I've purchased several sets of lenses and have always been happy with the product and service. On my last order I made a mistake and ordered the wrong lenses. Lens Factory changed the lenses without question. What a great company.
By Robert
cost me half the price I paid with my insurance. simple to use, really fast returning after I sent them. will use again. put them on, no problems. thanks
By patricia
Lens Factory did a great job on my glasses and did it in record time. They received my frames on Thursday and the following Wednesday I had them back. Perfect!!!!
By Robert of Adams T.
Excellent service and high quality lenses with fast turn around. Mailer made it easy to do business with them.
By Thomas
From the lens to customer service and shipping. The whole experience was outstanding. There is no uncertainty who I will use to repair or replace my lens.Lens Factory.
By Gary G.