Good products
Good products. Takes a long time to fill order
By Matta
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 162 reviews with 4 stars · Clear filters
Good products. Takes a long time to fill order
By Matta
4 stars - decent quality lenses overall, shipping was a bit slower than expected but the product itself held up well. Customer service responded within a day when I had a question about my order. Not perfect but I'd order again.
By Aurora R.
Fast service quality lenses great communication
By Patrick K.
Great price on replacing the lenses of my favorite Airlock frames. They made it easy with the option of paying $10 for a shipping kit. I only gave 4 stars because it took a little longer to get my glasses back than I expected. I will definitely use LensFactory again.
By Sally
good stuff here. Been using them since a while now. Recommended to my friends too.
By John F.
The time it took you to make the lenses was annoyingly long. Other than that I'm happy with them.
By Ted T.
My lenses are perfect and great. Time on delivery fast. I am great full..
By Shumaila A.
My lenses are great, can see out of them well. I didn't do 5 stars because my frames are so stretched out, they won't stay on. Now I have to find an optical shop to adjust them and probably pay for the service.
By P D.