Went just fine
Ordered my lens update with the pre-paid mailer box. Box came in two days, shipped off box, got confirmation emails and some questions, response time was quick, glasses came back working nicely.
By William
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Ordered my lens update with the pre-paid mailer box. Box came in two days, shipped off box, got confirmation emails and some questions, response time was quick, glasses came back working nicely.
By William
Not only did they make my lens prescriptions perfect, speedily and at a very fair price, when I developed a little problem with them some months later, Maddie Cockriel and the customer service staff had me send them back at their expense, a one week turn around and the problem corrected! These folks are awesome and I am their customer forever!
By john R.
Lensfactory did a great job with this order. I am very happy with the glasses and I would recommend them to others.
By John
Worth while ! Will send another pair to have lenses replaced , thanks
By Walter
Response from LensFactory· Jul 26, 2016
Hi Walter, Thank you for the positive review! We are very glad that we was able to make your lenses perfect for you, and we look forward to making more lenses for you in the future :) If you ever have any questions or concerns, please contact our customer support at [email protected] Have a wonderful evening.
Quick response and turn around time! Lenses are just as good as the originals that came with the glasses. And at 1/4th the price for replacement lenses!
By Kenneth
Fast turn around and in-expensive compared to other retailers. Also, they have great customer service. They responded to some questions I had within a day. I definitely will be using them for all future lens replacements in the future.
By Clark
Really impressed with the speed of service and the job done.
By Greg
Excellent value and service. Recycle two old quality frames with new lenses. Very happy.
By Robert