Great!
The experience was exactly as it was described. I quickly received my box to mail my glasses. And it took about a week or two weeks to get the glasses back including the shipping time. Very efficient!
By Jessica
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
The experience was exactly as it was described. I quickly received my box to mail my glasses. And it took about a week or two weeks to get the glasses back including the shipping time. Very efficient!
By Jessica
Having quite a few nice frames, I was looking for a solution to upgrade my lenses without paying a fortune or buying yet another pair of glasses. Yay Lens Factory! So easy, and fast, and the lenses are great quality. Im definitely sending them more frames for upgrading. Highly recommended!
By Denice
Lenses replaced quickly, no issues.
By Edwin
I was not sure what to expect. When they arrived and I put them on I knew I'd never buy my lenses anywhere else again. Thank you lens factory.
By Gloria
I use no line lenses and the correction is very good for distance and reading.
By John
Response from LensFactory· Aug 31, 2016
Hi John, We are very happy that you love your new polycarbonate lenses! Please let us know if you ever have any questions or concerns. Have a wonderful day. Warm Regards, Madalene Lensfactory Team
Great fit! Just sent my prescription and a pair of old glasses for accurate measurements. Highly recommend this service!
By DJ
this is one way to avoid the high cost non competitive glasses offered in stores, doctor offices today.
By ed
A fine "cross border"consuming experience. LensFactory came through with a lens upgrade to my very good condition, vintage 1930s American Optical wire frames. Their pricing was superior to anything offered in my home town( Wpg.Mb.Canada). I will send more glasses to them; and I will heartily recommend them to all my eyeglass wearing friends, and acquaintances. Thanks for the fine,and exemplary, web shopping experience!
By Brent
Response from LensFactory· Aug 31, 2016
Hello Brent, Thank you for the positive feedback. We appreciate your kind words. We love working on vintage frames and making sure that they are perfect for you! We look forward to making more amazing lenses for you in the future. Have a wonderful day! Warm Regards, Madalene Lensfactory Team