Great work
Great work, lenses are perfect
By Anne
Response from LensFactory· Oct 16, 2017
Thank you for the Great comment, glad to be of service and provide perfect lenses for your frame!!! Customer Support @LensFactory
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Great work, lenses are perfect
By Anne
Response from LensFactory· Oct 16, 2017
Thank you for the Great comment, glad to be of service and provide perfect lenses for your frame!!! Customer Support @LensFactory
After cataract and astigmatism correction surgery, my old lenses were unusable. One pair of replacement lenses at a major eyeglass store was over $500! After an internet search, I found LensFactory. Their process is not complicated. Customer service was very helpful. I sent in two frames as one of the glasses had poor progression in the lenses. Both pairs of glasses were returned faster than estimated, and the progressive lenses are perfect! The price for two sets of lenses with specializations was a little over 1/3rd the price of the brick-and-mortar store. One lesson learned, the light chromatic coating is a little too light for Southern California sun. But I'm not complaining. Two more frames will be sent LensFactory for replacement lenses as I'm very pleased with the service, results, and price.
By Dalia
Response from LensFactory· Oct 11, 2017
Glad to hear you are pleased with your glasses. Thanks a million for your awesome review. Customer Service @LensFactory
Overall service and quality was good. I would have two suggestions: 1) My order from beginning to end was nearly 1 month. This could be shortened 2) there is not any tracking of my glasses during the process - updated tracking information on a regular basis would be great.
By chris
Response from LensFactory· Oct 2, 2017
Thank you for the review and suggestions...looking into your order it was in our lab 11 days which is pretty normal we realize it feels like a month.. we do try to keep you updated on what is going on with your glasses, we will work to improve on this in the future. If at anytime you would like to know what is going on with your glasses you are always welcome to email customer service or call they will always give you an update to let you know how much longer it will be before your glasses are complete.
Excellent in every way but the turnaround time( 4 weeks). In fairness, I bought glass progressive lenes and apparantly, they take longer to make.
By John
Response from LensFactory· Oct 2, 2017
Thank you for your awesome review John!! We apologize for the time it took to make your glass lenses.. They do take a little longer than any other material. We are pleased to know you are happy with your lenses. Customer service @ Lensfactory
Service and quality are great. I purchased glass bifocals which work great for driving, okay for reading and useless for a computer screen but that was my bad decision.
By Steven
Response from LensFactory· Nov 1, 2017
Thank you for taking the time to write us a review ....customer support
Purchase price, quality and arrival time of my new eyeglasses were an overall pleasant experience through this company. I would use them again and I would also recommend them to any of my friends and family.
By Charles W McAbee J.
I will order more. Wonderful workmanship. No surprises either.
By Richard D.
Response from LensFactory· Nov 1, 2017
Thanks, that is great to hear ,,,you rock ; ) ......customer support
Fast service and very good price. Thanks for your help Steve in NC
By Steven
Response from LensFactory· Nov 1, 2017
You are Very Very welcome Steve in NC. Thank you for taking the time to leave us a five star review. ....customer support