Fast turn around and nice quality …
Fast turn around and nice quality lenses.
By Paul
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Fast turn around and nice quality lenses.
By Paul
Very efficient on sending mailer and returning my glasses. Only issue I have is the frame is not the one I sent. The glasses are working good so I don't know if they damaged or broke my old frames. They should have at least let me know the frames are not the ones I sent to them.
By Esther
Decent work, but bevel on the outside is thicker than I would like. Price was reasonable.
By RedCoyote14
Response from LensFactory· Nov 30, 2017
Thanks for taking the time to leave us a review. LensFactory Customer Support
They were super fast and now I can see perfectly once again. I got new lenses on my one year old frames. I mailed them on a Friday, they received them on Monday. They mailed the new glasses back on Wednesday and I received them on Friday. Now I see razor sharp with both eyes. Thanks for the great service.
By Earl
Response from LensFactory· Nov 30, 2017
Thanks for the Great Review : ) LensFactory Customer Support
The First time I ordered from lens factory everything was as good as one could ever hope, This time product was excellent, again, the timing was good; however, the screw on the right lens was not tightened properly before being shipped back to me and toward the end of the day lens fell out, fortunately it didn't hit the ground or get damaged but now I have unmatched screws on otherwise brand new glasses. not quite perfect this time ,but still overall very happy with lens factory
By Robert
Response from LensFactory· Nov 30, 2017
We can take care of that problem if you like. Thanks for taking the time to leave us review. Reach out to us anytime you feel necessary. Thank you, LensFactory Customer Support
Lenses were great and as expected. Will use your service again!!!
By John
Response from LensFactory· Nov 30, 2017
That is great , can't wait to be of great service to you again. LensFactory Customer Support
So far I have not receive my order. Glass Lenses take longer (2 to 3 weeks in the lab) so until I get my frames back with the new lenses made and installed it's hard to tell what the level and quality of service really should be rated. Emails are answered very promptly and no complaints.
By Richard
Response from LensFactory· Nov 30, 2017
Unfortunately our Glass Lens Material is one material that takes the longest, on the average 2-3 weeks. Keep in mind that every pair of lenses is 100% unique and customized to you. Most importantly, we want your vision to be its best. Thanks for leaving us a review. LensFactory Customer Support
I ordered my second pair of lenses and they turned out as good as the first pair. The work was completed in about a day and shipped right out. I'm very pleased.
By Dale