Excellent product and quick turn-around…
Excellent product and quick turn-around .. Thanks so much!!!
By Steve L.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Excellent product and quick turn-around .. Thanks so much!!!
By Steve L.
Took a long time to get my glasses and sunglasses. Product was great and accurate. Cost was very good!
By Ken
Fast delivery - very satisfied!
By Travers
Great product, price, and customer service. Fourth order placed.
By Philip
I believe the lenses are the correct prescription, not so sure about the pd., despite sending old glasses. Also, not sure the optician got my prescription spot on.
By Roger
Response from LensFactory· Aug 22, 2018
Hi Roger, the prescription you sent in with your frame is the script that was put into your lenses. LensFactory Lenses have to go through a final quality inspection before shipped out. If you feel your Lenses are incorrect you can always send them back within 90days to be re-checked. If you feel your prescription is off I recommend you see the doctor for a re-check. Thank you so kindly for your review.
First time using this company did the best I could to measure send it off after I receive the complementary box and got back very quickly and perfect for what I needed thank you.
By Suzanne
LensFactory is the only place I order prescription lenses for the frames I purchase! Great prices, great service! They make it super easy.
By Tracey P.
LOVE LOVE LOVE!
By Dawn