Happy customer
I was very happy with the price and the good communication.
By Matt
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
I was very happy with the price and the good communication.
By Matt
Everything was good but the distance portion of the lens is a little fuzzy. Will have another exam in January and compare.
By Rollen A.
A great alternative to going to a brick and mortar shop at a good price point.
By Graham
Great customer service.
By YR
If you are nervous about sending in your frames, don’t be! I sent my old Versace frames to get new polarized lens and they came back better than the original lens! Can’t thank Lensfactory enough!
By Amy
quick return, good lenses, just like I ordered. Thanks!! All the "eye shops" I went to would not replace just the lenses in my frames for less than $500 and LensFactory did them for $200!!!
By Ellen
This is my second purchase of eye glass lens. The first was for sun glasses and this pair are for daily glasses. No problems at all everything very good. Thank you
By Ray
I gave LensFactory a 5 star review a couple of months ago. They worked with me and did a nice job making lenses for a large frame custom order. After talking with customer service I sent in another frame, same size and type, and asked LensFactory to supply me with 3 additional sets of lenses. After a few days I got a call and was told that their lens shop did not want to mess with repeating another order for me, too much work. They sent back my frames, refunded my money, but wasted my time. Bottom line, LensFactory probably will do you a good job for common standard size lenses, don't expect them to help you out with anything out of the ordinary.
By Dave