Excellent experience
Excellent experience! Would do it again.My glasses turned out just right. Thanks Lens Factory!
By Darrell
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Excellent experience! Would do it again.My glasses turned out just right. Thanks Lens Factory!
By Darrell
Glasses were received by LENSFACTORYon 4/15/19. Today is 5/4/19 I have yet to receive them back. I was told it takes 12 business days tops to complete the job. You do the math.
By Michael
I have been dealing with Andrea S. who has been very helpful. I am experiencing a dllemma with my new Lens Factory lenses for both my clear lenses and my sunglasses. Both are progressive Rx. However, my eyes have not adjusted well to the reading portions of the lenses. I am not sure what to do next. I have been told to continue adjusting to them. However, I have been wearing progressive lenses for a long time and I simply can't appreciate them. I have to take up matters with the eye doctor who examined me and wrote the Rx and we need to find out why I am not satisfied.
By James
Very fast and perfect work. Will definitely order again for me and my wife. Thanks!
By Olivier
andrea was great getting problem fixed went above and beyond. Very thankful of the customer experience.
By Wayne
MY GLASSES CAME BACK WITH THE WRONG PERSCRIPTION. SENT OUT A EMAIL FOR REFUND AND NEVER GOT RESPONSE BACK ABOUT IT.
By Elaine
Had a great experience and have already recommended to my friends and family.
By Karen
This is my go-to place for affordable eyewear. No services near my home will provide lenses for frames I bring them. This solves the issue.
By Gayle