Excellent service
Excellent service. Fast professional and prompt service. Customer service gets A+ Highly recommended!
By Wallace
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Excellent service. Fast professional and prompt service. Customer service gets A+ Highly recommended!
By Wallace
So very very pleased. The communication was excellent and a favorite pair of frames was returned with a new prescription. Flawless, and about a third of the price of having them done through my local provider. I will opt for the added expense of glare reduction with the next pair, though. Didn't realize how much I liked that particular feature.
By Cindy
I am a repeat customer for a reason. They continue to be fast, accommodating and accurate. They are my go-to and first choice.
By Rhonda
The customer service is especially awesome.
By Mary
Second time I used this company for my lens. Seamless quick service. I will recommend.
By Robert B.
I have ordered three sets of lenses from Lens Factory. Here's why. 1. Simple easy website to order from. 2. Great customer service. 3. Fast turnaround. 4. The lenses have all been of great quality. 5. Best price on the web. (Trust me, I'm a researcher.)
By Customer J.
A good company doing good work in good time. Thank you!
By Sue
2nd order with these fantastic folks!
By BRYAN