A great company to deal with
A great company to deal with. All of my purchases were completed on time and were made perfectly!
By Kenneth
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
A great company to deal with. All of my purchases were completed on time and were made perfectly!
By Kenneth
Great Service, great product, great prices.
By Steve
My overall customer experience with the Lens Factory was SUPERIOR coupled (with the willingness to repurchase and the willingness to recommend). Their service has acquired (customer trust to my health) in the medical arena; they've now got a customer for life!
By Sherwana
I’ve used lensfactory for 3 pair of glasses now and I love them: the glasse and the company. Their delivery time of the finished items are much quicker than they say. The prescriptions have been perfect. Customer service is A+ also. And the price, can’t beat it! Highly recommended!
By linda
Great place to do business. Sent my frames on Wednesday and got my glasses back on the following Monday. Excellent communications on progress. Saved me over $450 from what my local eyeglass place wanted for same type lenses. 5 stars!
By Ricky
Fantastic customer service and fabulous products with super-competitive prices...!
By Al H.
Customer support representative Andrea is the best! She will get you through any issues that you may have and resolve them! Great customer service.
By John
2ND time ordered, perfect match to my prescription both times
By RAYMOND