Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Horrible experience. Contacts were on auto delivery, however, the prescription had expired. They sent the contacts anyway, four months after the prescription expired. Contacted them and was told I could send them back. But I have to pay to ship them back. Horrible.
By Nekole
My 90 day refill of contacts arrived just in time. What a great service this is! Lens Direct has been superb in every aspect. I highly recommend them.
By Michael
It has taken longer than a week to get to me, and I still don't have them. I'm hoping the long wait is worth it, because I am definitely in need for contacts.
By Amanda G.
Great customer service, price and quick delivery!
By Customer
Received my contacts in a timely manner. Always accurate & great customer service. I had a question regarding my order before it shipped & their response was very quick.
By Susan
Amazing service. Received my contacts quickly. Would definitely buy again.
By Kim
I give the service and attention five stars. Excellent and fast service. Thank you. I recommend them
By Elena M.
This was my first experience with LensDirect, and I couldn’t be more pleased with the price and how quickly I received my order. Thank you!
By Tim H.
