Jessica was amazing
Jessica was amazing. She solved my problem in no time! She was very helpful!
By Jesse G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jessica was amazing. She solved my problem in no time! She was very helpful!
By Jesse G.
Great customer service.
By Josh V.
I have had a few issues with receiving the wrong prescription with my last two orders. Luckily Aliya was super helpful and fixed my issues immediately and went above and beyond to make sure I received my orders ASAP on time. Thank you!
By Katheryn B.
Verginia helped me fix an issue I had with my glasses right away! I will definitely be coming back to LensDirect and recommending it to my friends. Great customer service is always a #1 in my book! I also love how easy to use the site is, and how I have many choices to pick from!
By Farina J.
Love these contacts ..and the person to person assistant was great the website is easy to use
By Anjie W.
Great customer service! Vergenia was great!
By Hrishi S.
Jessica was very helpful. She gave me the number to call and how to refill my prescription from a previous order. It was quick and easy!
By Tejal V.
Had an issue with a product being out of stock, but Jessica helped me resolve the problem quickly and without hassle! Will definitely return.
By David