LensDirect.comReviews of lensdirect.com

I had a few issues with my order but Verginia was fantastic in helping me get my order situated. 5 star customer service.

Duval was very helpful in trying expedite my order. Thank you!

Needed to confirm order ETA after uploading my prescription, Duval provided response right away, courteous and very professional

Used LensDirect for the first time, needing to replace lenses for a couple of frames. Overall, was pretty easy to get an account set up and use their tools for measuring and preparing for my glasses. I did have a small issue with getting the PD measure right, which was mainly because I didn’t use better lighting at first. After completing my order, I wrote LensDirect to tell them I had the updated Pd number after using their tool again with better success. The customer rep Warren was awesome, getting back to me within about a day of my request to update my order, which he was able to do without issue. Now I’m just waiting to get my updated glasses back! Appreciate the experience, LensDirect!

Had an excellent customer service experience with Daisy Desir. She promptly replied to my email and immediately addressed my question. Thank you @Daisy Desir.

Excellent customer service and great prices!

I was having a problem logging in my account I had created after placing an order. I kept getting invalid email/password combination so I created another account and still was getting the same error message. I live chatted with Duval A. at LensDirect who not only fixed my account but also merged my order that I placed before creating the account. Duval A. was very understanding and is very knowledgeable. She provided great communication and customer service. I was very pleased with my interaction with her. Thank you again Duval A, YOU ROCK!!! I am one happy customer!!

It was the worst experience EVER buying contacts online. 1st the discount code i used wasn't applied, ok fine I'll pay full price. 2nd took forever to ship, then i was told I'd be getting expedite shipping, LIES and 3rd its been over 3 weeks and it hasn't arrived Had to order from other place since i don't have regular glasses at the moment... Oh and customer service wont even answer my emails... In conclusion, use some other site to get your contacts