Great customer service from Alexia
Great customer service from Alexia. It was great to reach a real human, have a short wait, and accomplish my goal for calling.
By BEVERLY B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Great customer service from Alexia. It was great to reach a real human, have a short wait, and accomplish my goal for calling.
By BEVERLY B.
I placed an order and wasn't sure if my upload was complete. I contact the company and Duval read my prescription. Let me know that I had made some mistakes and corrected it replaced my order right away. I am very grateful. Great and fast customer service. I will surely be purchasing from this company again. Awaiting my product to be delivered. I will give an update from there. thanks again.
By Kevil G.
I had a chat with Nyoka. She was extremely helpful with my questions,
By Suzi B.
Always a pleasure doing business wiht LensDirect! Alexcia was beyond helpful and took care of getting my prescription updated and my order processed. This makes the 4th pair of glasses I have purchased from LensDirect!
By Stephanie
Sheena was very pleasant and helpful. I needed to update credit card info and she did so efficiently.
By Adam W.
Great! She deserves a raise
By Jailynn S.
I have been wanting get my lenses replaced in a pair of frames , but didn’t want to put down a lot of money. The lens replacement has been awesome. The staff has been very helpful with making sure everything is correct. I would recommend this store to anyone
By Karla W.
Daisy was super helpful!!
By SJ