Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Very reliable, accurate and quick service.
By Patrick H.
Response from LensDirect.com· Oct 23, 2026
Hello Patrick! We're delighted to hear that you found our service reliable, accurate, and fast. Providing a smooth and dependable experience is always our goal, and we truly appreciate your trust in LensDirect. We look forward to serving you again soon!
I have a cherished Theo eyeglass frames. I’ve owned them for 12 years and replaced lens 3 times previously. In the last year most of the local replacement lens organizations will only support new prescriptions with new frames. I love my Theo frames and want to keep them. I found LensDirect. Skeptical on the quality for the price. Nervous mailing my Theo frames to an unknown. They make it simple. Pricing is incredible! Quality? I’m shocked and tell people these are the best corrective lens I’ve ever worn. Major two thumbs up!
By Sam
Response from LensDirect.com· Oct 23, 2026
Hello Sam! We're honored that you trusted LensDirect with your cherished Theo frames, especially after 12 years of wearing and enjoying them. We understand how meaningful a favorite pair of glasses can be, and we're thrilled that we could help you keep them while providing new lenses that exceeded your expectations. It's wonderful to hear that you're impressed with both the quality and the value, and that your new lenses are the best you've ever worn! Your two thumbs up mean the world to us. Thank you for choosing LensDirect and for sharing your experience with others. We look forward to helping you enjoy your favorite frames for many more years!
I had a question about inner shipping boxes for my eyeglasess and Sherine helped me quickly.
By Jeffrey W.
Response from LensDirect.com· Oct 23, 2026
Hello Jeffrey! We're delighted to hear that Sherine was able to assist you quickly with your question about the inner shipping boxes for your eyeglasses. We pride ourselves on providing helpful and efficient customer service, and we'll be sure to pass along your kind words to Sherine. Thank you for choosing LensDirect!
Very respectful and helpful.
By Sarah W.
Response from LensDirect.com· Oct 23, 2026
Hello Sarah! We're happy to hear that you found our team respectful and helpful. Providing friendly, attentive service is always our goal, and we truly appreciate you taking the time to share your experience. Thank you for choosing LensDirect!
Ordering was quick and easy.
By Vicki
Response from LensDirect.com· Oct 23, 2026
Hello Vicki! We're glad to hear that you found the ordering process quick and easy. We strive to make every experience with LensDirect as simple and convenient as possible. We appreciate your support and look forward to serving you again soon!
Other places I’ve ordered contacts from are much quicker with shipping
By Tyler B.
Response from LensDirect.com· Oct 23, 2026
Hello Tyler! We appreciate you choosing LensDirect and understand how important fast shipping is. We're sorry our delivery times didn't meet your expectations. Your feedback is valuable to us as we continually look for ways to improve our service. We appreciate your support and hope to provide you with a better experience next time!
Customer svc agent Mario was fantastic ... Wait time was minimal. And they updated my information within seconds.
By terri B.
Response from LensDirect.com· Oct 23, 2026
Hello Terri! We're delighted to hear that Mario provided fantastic service and was able to update your information so quickly. We know how valuable your time is, so we always strive to make every interaction efficient and hassle-free. We'll be sure to share your kind words with Mario! Thank you for choosing LensDirect, and we look forward to assisting you again soon.
It came quickly and there was no discomfort when wearing.
By Mullet P.
Response from LensDirect.com· Oct 23, 2026
Hello Mullet! We're happy to hear that your order arrived quickly and that your lenses are comfortable to wear. Your comfort and satisfaction are important to us, and we truly appreciate you choosing LensDirect. We look forward to serving you again soon!
