Aliyah noticed I had two accounts…
Aliyah noticed I had two accounts before I realized and she merged them together for me! Very polite and professional.
By Areli G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Aliyah noticed I had two accounts before I realized and she merged them together for me! Very polite and professional.
By Areli G.
Duval auguste was great & quick !!!!
By Jonny
Everything was great!!
By Raven
Aliyah was very helpful in resolving my issue. Professional, polite and efficient. Thank you
By Jean M.
very pleasant experience and helpful. thank you
By Saraphia C.
Alyah was terrific in contacting me about my order. She upgraded my order to priority because of the long wait time. Definitely recommend LensDirect.
By SW S.
Very helpfull customer service. Thank you
By Lou P.
Denise was amazing! I am very happy with the level of customer support.
By Danielle H.