Denise did a great job
Denise did a great job. I didn’t have to go through a maze to get to a real person. Helpful and answered all my questions.
By Dolores M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Denise did a great job. I didn’t have to go through a maze to get to a real person. Helpful and answered all my questions.
By Dolores M.
Denise was extremely helpful with an unforeseen modification of my lens order due to a high index prescription and problem was corrected quickly! Thanks so much,M.R.
By Martin R.
Good job making it easy
By Thomas L.
Joel was very polite, professional and efficient. He was able to handle my issue quickly.
By Melissa Splawn B.
My second time ordering from them. I greatly appreciate the sales as well as their wonderful customer service, such as Warren who was very thorough with my query!
By TM
I placed my first order with LensDirect and needed to edit the prescription. I sent a note over to customer service and Joel responded very quickly and resolved the issue. So far so good!
By Ed M.
An excellent experience! Remarkably efficient and effective at figuring out what the problem was and determining how best to fix it. Best customer service I've had in a very long time!
By Daniel Coleman J.
I had placed an order to ship to an old address over the weekend. I reached out to the support and they got back to me first thing Monday morning that they updated my shipping address. Thank you so much!!
By Ariel S.