Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I read my prescription wrong, and DUVAL immediately helped me make the corrections! He is AWESOME!!! Thanks to him,.... I'm all set and very quickly I might add! I can't thank him enough for helping identify my error, and for making the corrections so quickly! A Pleasure to do business with! Ask for Duval if you need help!
By customer
These new lenses made for my frames are EXCELLENT !! What a relief to have glasses that work right !! There was an issue with the script from my doc, and LensDirect made it all good! Thanks so much !!
By Karl O.
Sheena is awesome. LensDirect is great!
By Michael
Easy and quick fix by Keba!
By Ella
Great experience! Had trouble with a prescription. They sorted it out and my lenses were shipped! Great customer support! Thank you Kissel!
By Michéll L.
Leana was super helpful and walked me through the shipping process. She was fantastic. Thank you.
By customer J.
Keba Ferrari was good
By Louis H.
keba ferrari is a goddess in disguise. she was very friendly and happy to assist through my order.
By Vicky
