I made a mistake on my order
I made a mistake on my order, Bibi help to get my order corrected via text. Thank you for your amazing customer service.
By Bruce H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I made a mistake on my order, Bibi help to get my order corrected via text. Thank you for your amazing customer service.
By Bruce H.
my second order from LensDirect. Denise was great to work with and helped me out with my order to make sure everything went smoothly. Will use them again.
By Sanjay M.
For some reason I was unable to receive the shipping label but Denise from support never gave up. Denise was able to send the label to another email account and it worked perfectly. Thanks Denise!
By Richard
Bibi was super helpful and kind when I needed quick help!
By Stephani D.
Olivia was great! After I placed my order in a hurry and forgot to add my coupon, she helped me with the discount on my order. Most company’s don’t allow that, and Olivia made it happen, no questions asked! Made me so happy!
By Jenevieve
Olivia mark was super kind and super helpful!!
By nile C.
Sheena at LensDirect customer service is awesome. She had my upload issue resolved in an instant. And so pleasant and courteous too!
By Richard Z.
Karlie was very helpful with my first order
By Michael