Great job Karielle
Great job Karielle, precise and effective
By DEOGRATIOUS M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Great job Karielle, precise and effective
By DEOGRATIOUS M.
Sheena reached out to me early when there was a problem with my order. She was of great help on answering all the questions I had about their problem. Would highly recommend LensDirect.
By Andy
Excellent and timely response from Bibi!
By margaret G.
Last week I recieved my lens replacement. Originally I bought my glasses at the glassesusa. The prescription never seemed right and a lens popped out weeks into ownership. So I sent the glasses to LensDirect and they look great. I am so happy I ordered another pair with the progessive lens. Had trouble applying a code but called in and worked with Karielle and she took care of everything. I am a happy guy.
By Paul
Great service, remedied my issue efficiently and painlessly. Thank you
By Sam W.
We had an issue with our contacts being back ordered and Sheena took care of the issue as soon as I explained the situation. We are very happy with their customer service.
By Michelle
bibi was very helpful to resolve my issue with a lost lens case – responsive and took care of it completely!
By silvia
I had a problem with my order and could not figure out how to solve it via the website tools. I chatted with Claire and she was professional, understanding, and immediately solved my issue. A great service representative.
By Dan P.