I’m thankful and very pleased to have…
I’m thankful and very pleased to have been contacted to allow me to submit my order. The young lady who I spoke to helped me tremendously.
By Bob C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I’m thankful and very pleased to have been contacted to allow me to submit my order. The young lady who I spoke to helped me tremendously.
By Bob C.
i spoke with Bibi through chat and my issue was quickly resolved.
By Rosemary
Good customer service from Starr. I called and she was very helpful..
By Joel
Had a small mix-up with payment and it was promptly handled by Kanielle.
By Dennis
Always a pleasure to deal with them. Their customer service and their products (lens replacement for existing frames) are top of the line! Will be a return-customer for as long as their services and products maintain such quality!
By Maria
Starr checked on my shipment and put me at ease
By Nikki B.
I spoke with Warren and he was a pleasure to deal with. He was very personable and professional. He is definitely an asset to Lens Direct.
By Pat H.
Warren was extremely helpful. He went above and beyond to ensure my discount was applied.
By Christina M.