Excellent Customer Service
I had a excellent experience with customer service representative, Warren. He was very courteous and helpful. Best experience with customer service in a long time :)
By B F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I had a excellent experience with customer service representative, Warren. He was very courteous and helpful. Best experience with customer service in a long time :)
By B F.
Warren hooked me up and fixed my order saving me some money and getting things right for me.
By Joshua M.
I opted for a text customer service format and received a response from Dornio. Definitely a great decision as I was put at ease that my order was correct, the information I needed was confirmed and the response time was phenomenal. Thank you Dornio for a positive experience!
By Consumer
Excellent customer service and fair prices
By NICHOLAS Z.
Claire was VERY responsive and friendly. A pleasant business transaction.
By Brad C.
Claire assisted me with completing my order. She quickly helped send me a shipping label when one was not automatically sent after checking out. Thank you Claire!
By Dennis V.
Thank you Warren, for making my call a pleasant experience. all my questions were answered and with your help we resolved the issue. I will definitely recommend this company to my family and friends
By Tatiana P.
Keisha resolved my issue with outstanding customer service. I had to wait awhile after being handed off by the automated chat bot, but I understand it's Cyber Monday and they are likely busier than usual.
By Kerry K.