Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
LensDirect offers a wonderfully affordable way to make glasses. Customer service representative Dornio helped my husband and me with our ordering process. Overall, this was a pleasurable experience. Highly recommend
By CJusko
I had an auto-refill subscription that I had forgotten about, and no longer needed. When I got an email about the auto refill order that was placed, I immediately reached out via their chat and asked about canceling. To my surprise, I was connected to an associate very quickly. And the associate who helped me, Dornio, was very helpful with canceling my order and also asked about inactivating my auto-refill subscription before I even asked. The fact that they made this cancellation process so fast and easy, I'll be sure to order from LensDirect again.
By JSun
Dornio was very helpful and responsive to my needs for assistance.
By Teressa C.
Bibi was very helpful with my order, it is my first order with LensDirect and she made the process very easy.
By Susan V.
The sales representative Danea was very professional helpful great experience.
By Yolanda S.
I ordered and paid for my glasses on October 25th. Today is November 30th and the "real order tracker" shows it's halfway. What bothers me the most is that when I ask for an estimate of arrival time all I get is an apology.
By Peter L.
Oneil provided my extraordinary service and problem solving. It was quick and easy, and the problem was resolved much to my delight and satisfaction.
By Rita
I needed to make a change on my order. I connected with a representative live within a minute and my order was changed without a hassle. Great company, I have been using them for years.
By Randall D.
