Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I mistakenly ordered the wrong prescription strength the first time I ordered from LensDirect. I emailed with Kwasi on the Customer Service team and he was fantastic. I was able to receive a new replacement order at no cost. Thank you so much!
By Jamie
Kenya from Customer Support at Lens Direct has been extremely helpful in following through with my order. Thanks for your HELP.
By Patricia B.
Kissel was AWESOME! helped me with everything I needed.
By Damon B.
Francine was soo helpful and genuinely care about me being a satisfy customer. I have been a customer of lensdirect and it is the first time i have a problem with a specific model and they fix the situation! I will continue to purchase for them. Affordable price especially when you don't have insurance and fantastic customer service.
By jojolatoune
Darcel was very helpful and knowledgeable. Good experience!
By KK
Great customer service
By Julio B.
Talked to Customer Service Lexie and she answered all my questions! She’s friendly and helpful. The call wait time is just brief. Thank you!! Noel
By NOEL L.
Quick and helpful customer service from Yasmani and a great price on the lenses even for higher quality options.
By Heather F.
