Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kadisha was really helpful and really made my experince easy. Thanks!
By Gregory C.
Response from LensDirect.com· Oct 23, 2026
Hello Gregory! We're delighted to hear that Kadisha was so helpful and made your experience easy and stress-free. Providing friendly, personalized service is what we strive for, and we'll be sure to share your appreciation with Kadisha. Thank you for choosing LensDirect, and we look forward to assisting you again soon!
Demario was very helpful. Thanks 🤩
By Mark W.
Response from LensDirect.com· Oct 23, 2026
Hello Mark! We're happy to hear that Demario was helpful and provided a positive experience. We'll be sure to share your appreciation with him! Thank you for choosing LensDirect. We truly appreciate your support and look forward to assisting you again soon!
Sorry we got hung up on, but I was able to get the PD from my optometrist and just called in with that number. You guys are great thanks, Lou.
By Lou P.
Response from LensDirect.com· Oct 23, 2026
Hi Lou! Thank you so much for your kind words and understanding. We're glad you were able to get your PD measurement from your optometrist and get everything sorted out. We apologize for the inconvenience with the disconnected call and appreciate your patience. Thank you for choosing LensDirect! We're always happy to help and look forward to serving you again. 💙
Communication is great, price was unbeatable, shipping was fast, customer service was excellent. Had an amazing experience, definitely recommend LD. Looking forward to doing business with them again. Thank you LD
By Paolo F.
Response from LensDirect.com· Oct 23, 2026
Hello Paolo! We're thrilled to hear that you had such a fantastic experience with LensDirect, from our unbeatable prices and fast shipping to our communication and customer service. Your recommendation means the world to us! We truly appreciate your trust and look forward to doing business with you again. Thanks for being part of the LensDirect family!
DeMario helped me cancel an order that was continuing a subscription using an old debit card, then made sure my new card was covering my future subscription. All within a couple of minutes. Thanks for super quick and helpful service!
By Allie T.
Response from LensDirect.com· Oct 23, 2026
Hello Allie! We're delighted to hear that DeMario was able to quickly resolve your subscription issue and update your payment information in just a few minutes. Making things easy and hassle-free for our customers is always our goal. We'll be sure to pass along your kind words to DeMario! Thank you for choosing LensDirect, and we look forward to assisting you again soon.
They have great customer service and quick for the order! Definitely will be using them again, also they are one of the cheaper places to go for contacts and glasses!
By Claire H.
Response from LensDirect.com· Oct 23, 2026
Hello Claire! We're thrilled to hear that you enjoyed our customer service, fast order processing, and affordable prices. Making quality contacts and glasses accessible while providing a smooth shopping experience is what we strive for. We truly appreciate your support and can't wait to help you with your next order! Thanks for choosing LensDirect!
Total experience was five star. Great communication during the whole process.
By RR
Response from LensDirect.com· Oct 23, 2026
Hello PR! We're delighted to hear that you had such a great experience and appreciated our communication throughout the process. Keeping our customers informed every step of the way is important to us. We truly appreciate your trust in LensDirect and look forward to serving you again soon!
Amazing experience with the exam. The contacts are such a reasonable price
By Paula L.
Response from LensDirect.com· Oct 23, 2026
Hello Paula! We're so happy to hear that you had an amazing experience with your exam and found our contact lens prices affordable. We believe quality eye care should be accessible and convenient, and we're delighted we could provide that for you. Thank you for choosing LensDirect! We look forward to serving you again soon.
