Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Answered my questions.
By Russell
Response from LensDirect.com· May 6, 2025
Hi Russell! Thank you for your feedback! We're glad we could answer your questions and assist you. At LensDirect.com, we're always here to help if you need anything else!
BIBI was quick and great and listened to my request without extra hassle an got it done.
By William M.
Response from LensDirect.com· May 6, 2025
Hello William! Thanks so much for your feedback! We’re thrilled to hear that Bibi provided quick, hassle-free service and really listened to your request. At LensDirect.com, we aim to make every interaction smooth and efficient—glad to know Bibi delivered! We appreciate your support!
Bibi was extremely helpful and very customer friendly!!
By Jackie S.
Response from LensDirect.com· May 6, 2025
Hello Jackie! Thank you for your kind feedback! We’re so happy to hear that Bibi was both helpful and customer-friendly during your experience. At LensDirect.com, delivering exceptional service with a personal touch is what we’re all about. We truly appreciate your support and look forward to assisting you again in the future!
I just got off the phone with Keasi. He helped me to correct an order that I just placed to get the correct lenses before they actually went through the company incorrectly. Kwasi was very polite, knowledgeable and helped me in a very timely manner. I have had nothing but great experience with lens direct. This is probably the fourth or fifth pair of sunglasses that I have had Prescription lenses made for. Thank you, Kwasi! You made my day!
By Michelle S.
Response from LensDirect.com· May 6, 2025
Hello Michelle! Thank you so much for sharing your experience! We’re thrilled to hear that Kwasi was able to step in quickly and ensure your order was corrected before processing. His politeness, knowledge, and timeliness truly reflect the customer care we strive for at LensDirect.com. We’re honored to have earned your continued trust across multiple orders—it's customers like you who make our work so rewarding. We’ll be sure to pass along your kind words to Kwasi. Thank you again for choosing us!
Quickly resolved my concerns.
By Michele
Response from LensDirect.com· May 6, 2025
Hello Michele! Thank you for your feedback! We’re glad we could quickly resolve your concerns. At LensDirect.com, fast and reliable support is always our goal. Let us know if there’s anything else we can help with!
Kissel was AMAZING! Such fast and polite service. Thank you SO much for resolving my issue in a timely fashion with a GREAT attitude; despite our broken phone connection.
By Marissa
Response from LensDirect.com· May 6, 2025
Hello Marissa! Thank you for the fantastic feedback! We're so happy to hear that Kissel was able to assist you quickly and kindly, even with the phone connection challenges. At LensDirect.com, we’re proud to have team members like Kissel who handle every situation with a great attitude and dedication to customer care. We truly appreciate your kind words and look forward to helping you again in the future!
My contacts were on backorder, and the staff was friendly enough to not only refund my shipping cost, but give me a percentage off of my order. I will definitely be ordering from this company from now on! 😊
By Hawk D.
Response from LensDirect.com· May 6, 2025
Hello Hawk! Thank you so much for your kind words and understanding! We're sorry for the delay with your contacts, but we're thrilled our team was able to turn the situation around with a shipping refund and discount. At LensDirect.com, we truly value our customers and always aim to provide fair, thoughtful service. We're so glad to have earned your trust, and we look forward to helping you again in the future! 😊
Jade was extremely helpful in helping me with my issue. She was very friendly and took care of the situation and she made sure that I had everything I needed to make sure that my order was correct.
By Cynthia J.
Response from LensDirect.com· May 6, 2025
Hello Cynthia! Thank you for sharing your experience! We're so glad to hear that Jade was able to assist you in such a helpful and friendly way. At LensDirect.com, we strive to ensure every order is accurate and every customer feels supported, and it’s great to know Jade delivered on that. We appreciate your feedback and are always here if you need anything else!
