Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Great service and product.
By David Z.
Response from LensDirect.com· Jun 4, 2025
Hello David! Thank you for your kind feedback! We’re happy to hear you’re pleased with our service and product. At LensDirect.com, we’re committed to providing the best experience possible. We look forward to serving you again!
Slow processing, customer service lies and the price was ridiculous for 60 contacts- $70. The only reason I ordered is because I know they do not care how recently you had an exam- and I am a the two year mark.
By Alisa La L.
Response from LensDirect.com· May 30, 2025
Hello Alisa! I'm truly sorry to hear about your recent experience with us. It's clear we fell short of your expectations, and I want to sincerely apologize for the frustration and inconvenience you've encountered. We never want our customers to feel misled or underserved. If our service felt slow or if communication wasn’t transparent, that’s absolutely something we need to address. I also understand your concern about pricing — $70 for 60 lenses should feel fair and worthwhile, and if it didn’t, we need to take a closer look at how we’re presenting value and ensuring clarity. Regarding your note about the eye exam policy — while we aim to make the ordering process easier for those at or near the expiration of their prescription, that should never come at the cost of service or trust. I’d really like to make this right. If you're open to it, please reach out to me directly at [email protected], and we’ll do our best to resolve this in a way that feels fair and respectful to you.
I sent two pairs of glasses in for new lenses. One pair came back within 2 weeks, the other is still not finished. I was told the 2nd pair didn't pass inspection and they were remaking them, but it would likely be another 2 weeks before I get them. All told, it will take a month to get the second pair done. Company offered nothing other than a lame apology.
By ANDREW G.
Response from LensDirect.com· May 22, 2025
Hello Andrew! Thank you for taking the time to share your feedback. We're truly sorry for the delay and inconvenience you've experienced with your glasses order. We understand how frustrating it must be to receive one pair promptly while the other is still pending, especially without a clear resolution or meaningful follow-up. The delay in your second pair was due to our strict quality control process—while this ensures you receive lenses that meet our standards, it shouldn’t come at the expense of timely service or clear communication. We sincerely apologize for falling short on both counts. We’d like to make this right. Please reach out to us directly at [email protected], and we’ll do everything we can to expedite the remaining order and offer you a suitable resolution for the delay. Thank you for your patience, and again, we're very sorry for the inconvenience caused.
Aden was super helpful, listening to my concern, offering suggestion and taking action. I just wanted to make sure to get my frames sent over as fast as possible so that I can get them back as quickly as possible. Resolution made.
By Melissa
Response from LensDirect.com· Jun 4, 2025
Hello Melisa! Thank you for sharing your experience! I’m glad to hear that Aden was attentive and proactive in addressing your concerns to ensure a fast and smooth process. At LensDirect.com, we’re committed to providing timely and helpful service to make your experience as seamless as possible. We appreciate your trust and look forward to helping you again in the future.
Customer service is great. Aden was very patient and very helpful while helping me with an issue on my order. The overall experience with LensDirect has been great so far, simple to order online, fast turnaround, free accessories and unexpected savings! I am glad I went with LensDirect.
By Oksana K.
Response from LensDirect.com· Jun 4, 2025
Hello Oksana! Thank you for your kind words! We’re delighted to hear that Aden provided patient and helpful support, and that your overall experience with LensDirect has been smooth and rewarding. We strive to make ordering simple and affordable, and it’s wonderful to know that our fast turnaround, free accessories, and savings have made a difference. We truly appreciate your trust and look forward to serving you again!
Asked good questions to help the ordering process Kwasi and Aden
By flager R.
Response from LensDirect.com· Jun 4, 2025
Hello Flager! Thank you for highlighting Kwasi and Aden! We’re glad they were able to assist you with helpful questions to make your ordering process smooth and easy. At LensDirect.com, we pride ourselves on providing attentive and knowledgeable customer service. We appreciate your feedback and look forward to serving you again!
Fast, great communication from Bibi and simple. The lenses are great!
By Jody Q.
Response from LensDirect.com· Jun 4, 2025
Hello Jody! Bibi provided you with excellent communication and that your lenses arrived just as expected. At LensDirect.com, we work hard to make the process simple, efficient, and reliable for every customer. We truly appreciate your support and look forward to serving you again in the future.
Great prices and service. The contacts are made by others so you just need a good company to help you get what you need - authentically - and at a good price. I got what I needed quick and easily. Also, at one point I had to cancel an order and Jade was very helpful and FAST and took care of everything without delay.
By Ruth D.
Response from LensDirect.com· Jun 4, 2025
Hello Ruth! Thanks for the kind words! We're so glad to hear you had a smooth experience and got exactly what you needed quickly and easily. We'll be sure to pass your shoutout along to Jade—she'll love hearing it! Thanks for choosing LensDirect.com!
