Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Thank you for answering all my questions. it was a great experience and I know I got exactly what I wanted
By Mary Jean M.
Response from LensDirect.com· Aug 12, 2025
Hello Mary Jean! We're thrilled to hear you had a great experience and got exactly what you wanted. At LensDirect.com, we’re here to answer your questions and make sure you’re completely satisfied. We look forward to helping you again!
Thank you, Jade!
By Mike D.
Response from LensDirect.com· Aug 12, 2025
Hello Mike! We’re glad Jade could assist you. If you need anything else, feel free to reach out anytime. Thanks for choosing LensDirect.com!
Bibi Khan was easy to chat with and was able to resolve my issue promptly.
By Vickie
Response from LensDirect.com· Aug 12, 2025
Hello Vickie! Thank you for your feedback! We're glad Bibi Khan was easy to chat with and resolved your issue promptly. At LensDirect.com, we're here to help whenever you need us. Looking forward to assisting you again!
Andrew was excellent in helping me to resolve my account/subscription issue, and I have great peace of mind knowing that he's on the job.
By YM
Response from LensDirect.com· Aug 12, 2025
Hello YM! Thank you for your wonderful feedback! We're delighted to hear Andrew provided excellent assistance with your account and subscription issues. At LensDirect.com, we’re committed to giving you peace of mind and great support every step of the way. We look forward to serving you again!
Kissel was very helpful and pleasant to work with.
By Sarah J.
Response from LensDirect.com· Aug 12, 2025
Hello Sarah! Thank you for your kind words! We're happy to hear Kissel was helpful and pleasant to work with. At LensDirect.com, we’re here to make your experience great. Looking forward to assisting you again!
Great customer service and follow-up by Sade on my outstanding order! Needed extra time to get the measurement just right.
By Maria
Response from LensDirect.com· Aug 12, 2025
Hello Maria! We're glad Sade provided excellent customer service and follow-up to help you get your measurements just right. At LensDirect.com, we’re here to support you every step of the way. We appreciate your trust and look forward to serving you again!
great customer service Sade was respectful and professional.
By PATTY C.
Response from LensDirect.com· Aug 12, 2025
Hello Patty! Thank you for your kind words! We're happy to hear that Sade provided respectful and professional customer service. At LensDirect.com, we’re committed to delivering the best experience. We look forward to assisting you again!
I needed to cancel an order due to an unexpected expense. I received a response within a day from Kissel. Kissel was personable and resolved my issue quickly.
By Jenna
Response from LensDirect.com· Aug 12, 2025
Hello Jenna! Thank you for sharing your experience! We’re glad Kissel was able to respond promptly and resolve your cancellation with care. At LensDirect.com, we strive to provide fast and personable service for all our customers. We appreciate your feedback and hope to assist you again in the future!
