Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Mario resolved my inquiries and concerns. He was very helpful.
By Andre Gallegos .
Response from LensDirect.com· Sep 8, 2025
Hello Andre! We’re glad Mario was able to resolve your inquiries and was helpful throughout. We appreciate you choosing LensDirect.com!
Jade was very helpful and made having to cancel my order a smooth process. I will be purchasing from LensDirect again in the near future because of the outstanding customer service provided.
By Doug
Response from LensDirect.com· Sep 8, 2025
Hello Doug! We’re glad Jade made the cancellation process smooth and that our customer service left a great impression. We look forward to helping you again soon at LensDirect.com!
I love lens direct always great service. Kissel was right on top of things!
By Dianne F.
Response from LensDirect.com· Sep 8, 2025
Hello Dianne! We’re thrilled to hear Kissel was right on top of things and that you always have a great experience with LensDirect.com. We truly appreciate your continued support!
Got what I wanted done that is a plus Kwasi was great.
By Pamela S.
Response from LensDirect.com· Sep 8, 2025
Hello Pamela! We’re glad Kwasi helped you get exactly what you wanted. We appreciate you choosing LensDirect.com!
I ordered both lenses to be replaced in my existing frame. The whole procedure from placing the order - sending them my glasses (immediately) and LensDirect finishing the task and mailing the updated glasses back to me (with their "light speed delivery" for which I paid extra) took 20 days to be completed. Although the job was done satisfactory the turn-around time is too excessive for me. I will not order from this company again.
By Stefaan B.
Response from LensDirect.com· Aug 26, 2025
Hello Stefaan! We sincerely apologize for the delay and the inconvenience it caused. We completely understand how frustrating it must have been to wait that long, especially after paying for expedited service. While we're glad to hear the lenses were completed to your satisfaction, we regret that the turnaround time fell short of your expectations. Thank you for your honest feedback it helps us do better.
This was my first time ordering lenses through LensDirect, and I honestly didn’t know anything about the process. From the moment I reached out, the customer service was outstanding. Mario, who assisted me, was incredibly patient and took the time to clearly explain everything. He answered all my questions, eased my concerns, and made the whole experience seamless. It’s rare to find such attentive and caring customer support these days, and I cannot thank him enough for making my first order stress-free. I’ll definitely be coming back to LensDirect for my future lens needs!
By Maria De L.
Response from LensDirect.com· Sep 8, 2025
Hello Maria! We’re so glad Mario could provide patient, clear, and caring support to make your order seamless and stress-free. It means a lot to hear how much you appreciated his help. We look forward to assisting you with your future lens needs!
I placed an order with LensDirect and inadvertently shipped my contacts to the wrong address. When I contacted customer service, Chelsea made sure my order was corrected and that I would receive the contacts. Very helpful!
By TB
Response from LensDirect.com· Sep 8, 2025
Hello TB! We’re glad Chelsea was able to quickly correct your order and ensure you received your contacts. Our team at LensDirect.com is always here to help, and we appreciate your trust in us!
Very attentive to my needs and informative. Answered my questions well. Professional.
By John
Response from LensDirect.com· Sep 8, 2025
Hello John! We’re glad our team was attentive, informative, and professional in answering your questions. At LensDirect.com, we’re here to provide the best support possible!
