LensDirect.comReviews of lensdirect.com

I just ordered my second pair of sunglasses at a great price. Great service. Great Quality.

Bibi was incredibly helpful in answering my questions and getting a slight revision done to one of my lenses. Overall Lensdirect has been amazing and the quality is second to none. I have and will continue to recommend others to use them when ordering glasses or replacement lenses!

Kwasi was a great help!!!

Nyah's attention was above and beyon expectations. Very professional and customer service oriented.

I would give them 0 stars if I could. I had a pair of frames that I loved and wanted updated lenses placed in them. I sent in the frames and after waiting just under a month to get them back, they were wrong. I spoke with customer service thinking it should be easy to get them replaced. It wasn't as easy as it should have been but they did agree to replace them. After waiting another 3 weeks, I asked them to send me my frames back and refund my money. They said that since it's not their policy to refund, they would not but would offer me 10% off (wow, a whopping 10% while still waiting for my glasses). I finally received them and again, the prescription was not correct. Since they made it abundanlty clear they would not refund my money, I am now stuck with a $300 pair of glasses that I can't use. In the meantime, I ordered 2 pairs from a different online merchant and received them... CORRECT, in about 10 days. My strong advice, is to research and use a different glasses company since LensDirect's return policy is highly slanted towards them and not the consumer.

I had a mix up with my contact order (oops totally my fault I put in the wrong email address). Jade was so helpful getting me all squared away and feeling at ease that my prescription was in fact on the way. Her customer service was great and her patience with me only having some of the answers to her questions while helping me was awesome. Thank you!

Nyah was very helpful, pursued my prescription confirmation and followed through by notifying me it was received.

I needed to ask some questions on my order and make a change, Nyah was excellent at customer experience. Knew what I needed, confirmed the request and it was completed. All within a 2 hour window.