Dion’s email on my pd was helpful and…
Dion’s email on my pd was helpful and reassuring that a real person is looking out for me
By John A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Dion’s email on my pd was helpful and reassuring that a real person is looking out for me
By John A.
Quick response answered my question. NYAH did a good job
By Scott S.
Very clear and fast response
By Greg B.
Andrew was not only knowledgeable about Lensdirect services , he was patient and kind and a great communicator. You are lucky to have Andrew in this role. Thank you again for the prompt and clear communication.
By Rose Domingo S.
Quick answers provided, and a pleasant experience. NYAH was great to work with
By Randall K C.
The customer service representative was very attentive, kind and helpful.
By Mercedes N.
The wrong script was sent! I take +3.0 but -3.0 is what I received. Lens Direct is blaming the doctors office, however, this is a refill! The correct lenses were sent to me 3 months ago. Lens Direct WILL NOT pay for me to send them back or issue a refund.
By Laurie S.
Response from LensDirect.com· Sep 5, 2025
Hello, we're very sorry to hear about your experience. Your vision and satisfaction are our top priorities. After a careful review of your account, we see that your auto-refill service was canceled in early June, and this recent order was placed manually through our website. For manual orders, we must fulfill the exact prescription details that are selected during the checkout process. We absolutely want to help you resolve this, one of our team will be reaching out ASAP!
The person who helped resolve my issue her name was Makayla she was so extremely helpful very courteous and very professional she was so very nice and handle the situation incredibly quick.
By Anthony And Bridget V.