Great Service
Great service!
By David S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Great service!
By David S.
Very helpful and polite service.
By Kim H.
My order had been delayed because of a discrepancy with my prescription/order. I called after it being denied twice. Dion answered and agreed to help me with my Dr. and it was immediately taken care of. He was very friendly and accommodating.
By Connie W.
Jade, the Customer Service Representative, takes the title to heart. Professional, flexible, helpful - accomplished with speed and grace. Looking forward to the arrival of my lenses.
By D M.
Dion was very much appreciated I didn’t know how to locate my order but he made sure I got the order number. Very nice and outstanding customer service
By Allison
Response from LensDirect.com· Sep 24, 2025
Hello Allison! We’re thrilled to hear that Dion provided you with outstanding customer service and was able to help you locate your order number. At LensDirect.com, we always strive to make your experience as smooth and helpful as possible, and it’s great to know Dion delivered on that. We truly appreciate your support and look forward to serving you again!
Bibi went above and beyond to help me. She personally called my eye doctor with my concerns, instead of having me go through the trouble myself. Afterwards, she promptly called me back with the details.
By Laura M.
Chelsea was very helpful. She was very much appreciated.
By Tod P.
Helpful and concise!
By Max N.