Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Check and explain about my order
By Ewa
Response from LensDirect.com· Nov 13, 2025
Hello Ewa! We’re glad our team was able to check and explain your order, ensuring everything was clear and accurate. We always aim to provide helpful guidance and make the ordering process as smooth as possible at lensdirect.com.
Everything was fast and Lexie was very helpful
By Jose O.
Response from LensDirect.com· Nov 7, 2025
Hello Jose! We’re thrilled to hear that everything went smoothly and that Lexie was so helpful! At LensDirect.com, we love providing fast and reliable service, and it’s great to know Lexie delivered a great experience.
Dion made the experience great ! He is AMAZING! 🎉🌟
By Joe
Response from LensDirect.com· Nov 7, 2025
Hello Joe! We’re so happy to hear that Dion made your experience amazing! At LensDirect.com, we love going above and beyond for our customers, and it’s wonderful to know Dion delivered top-notch service.
Daisy was perfectly pleasant and helpful. She emailed me an invoice and other order info.
By Joseph
Response from LensDirect.com· Nov 7, 2025
Hello Joseph! We’re glad to hear that Daisy was both pleasant and helpful! At LensDirect.com, we strive to make every part of the ordering process smooth, and it’s great to know she provided all the information you needed.
I've had two good experiences and would order again. Their customer service is very responsive if you need to engage them.
By Daniel H.
Response from LensDirect.com· Nov 7, 2025
Hello Daniel! We’re so glad to hear you’ve had two positive experiences with us! At LensDirect.com, we take pride in providing responsive customer service, and we’re thrilled to know you’d order from us again.
Quick, clear response. Thank you, Kwasi!
By Genevieve D.
Response from LensDirect.com· Nov 7, 2025
Hello Genevieve! We’re glad to hear Kwasi provided a quick and clear response! At LensDirect.com, we strive to make every interaction smooth and helpful thanks for sharing your experience!
Dion was friendly and professional and even was able to include a discount on my order.
By Alexandra Z.
Response from LensDirect.com· Nov 7, 2025
Hello Alexandra! We’re thrilled to hear that Dion provided friendly and professional service and was able to include a discount for you! At LensDirect.com, our team loves going the extra mile to make every experience great.
Great experience overall. Satisfied with the price and quality of my contact lenses. Had an issue and reached out to LensDirect and Daisy listened to my issues and was immediately able to solve my problem.
By UrAvgTrader
Response from LensDirect.com· Nov 7, 2025
Hello UrAvgTrader! We’re so happy to hear you had a great experience and are satisfied with both the price and quality of your contact lenses! It’s wonderful that Daisy was able to listen to your concerns and resolve your issue right away. At LensDirect.com, providing attentive and effective service is always our goal.
