Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Good service
By waleed B.
Response from LensDirect.com· Nov 28, 2025
Hello Waleed! Thank you for your feedback! We’re glad you had a positive experience. At lensdirect.com, we strive to provide excellent service and make every interaction smooth and easy. We’re always here if you need anything else!
Lensdirect made sure to keep me informed of my contact order and what they needed to fulfill it perfectly.
By Cami A.
Response from LensDirect.com· Nov 28, 2025
Hello Cami! We’re glad to hear that our team at lensdirect.com kept you informed and ensured your contact lens order was fulfilled perfectly. We strive to make every order smooth and worry-free, and it’s wonderful to know we delivered. We’re always here if you need anything else!
Was waiting on my glasses and Dion helped tracked them down and move the process along. Very helpful.
By Jolene S.
Response from LensDirect.com· Nov 28, 2025
Hello Jolene! We’re glad to hear that Dion was able to track down your glasses and help move the process along. At lensdirect.com, we strive to provide helpful and efficient service, and it’s wonderful to know we delivered. We’re always here if you need anything else!
I was in contact with many that tried to help with my order. Chelsea was very helpful with my refund and sending frames back to me. Happy Thanksgiving to all!
By Jane P.
Response from LensDirect.com· Nov 27, 2025
Hello Jane! We’re thrilled to hear that Chelsea was very helpful with your refund and getting your frames back to you. At LensDirect.com, we strive to provide attentive and reliable support, and it’s wonderful to know Chelsea delivered.
I had a defective lens in my last order, and Bibi took my case to shipping and confirmed that a replacement lens would be sent. I received the lens in just a few days. Excellent customer service
By David L.
Response from LensDirect.com· Nov 27, 2025
Hello David! We’re thrilled to hear that Bibi handled your case promptly and ensured you received a replacement lens quickly. At LensDirect.com, we pride ourselves on providing fast and reliable customer service, and it’s wonderful to know Bibi delivered excellent support.
Kessel was a great help. understood my questions listened carefully and provided appropriate cost effective solutions. regards
By Khalid
Response from LensDirect.com· Nov 27, 2025
Hello Khalid! We’re thrilled to hear that Kessel was able to understand your questions, listen carefully, and provide cost-effective solutions. Our team at LensDirect.com is committed to delivering helpful, personalized support, and it’s wonderful to know we hit the mark. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Bibi is the best!
By ANDREW S.
Response from LensDirect.com· Nov 27, 2025
Hello Andrew! We’re thrilled to hear that Bibi made such a great impression she truly is one of the best. At LensDirect.com, we’re dedicated to providing exceptional care, and feedback like yours means a lot to our team.
Thankyou Dion! Your help was appreciated and my problem fixed quickly!
By Nina R.
Response from LensDirect.com· Nov 27, 2025
Hello Nina! We’re delighted to hear that Dion was able to assist you quickly and get everything resolved. At LensDirect.com, we’re committed to providing fast, helpful support, and it’s great to know we delivered.
