LensDirect are on the mark
He answered all my questions and helped me decide what shade of sunglasses I wanted. Everything was handled efficiently and quickly. It was a pleasure talking to him.
By Joseph A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
He answered all my questions and helped me decide what shade of sunglasses I wanted. Everything was handled efficiently and quickly. It was a pleasure talking to him.
By Joseph A.
Natha was so very helpful and patient in helping me reset my password and receiving my order confirmation. Minimal wait time too! Thank you!
By MLM
ease of installation
By Robert C.
very fastservice
By Anne G.
Lovely experience. Very helpful and smart
By Customer
The customer service agent Kissel was very informative about the service and the cost.
By Margaret S.
Quick resolution. Pleasant interaction with Djanna A.
By Al G.
Kwasi was amazing and solved all of my issues with haste.
By Skorn