Sari was very helpful and she was able…
Sari was very helpful and she was able to resolve what I came for quickly
By Sene
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sari was very helpful and she was able to resolve what I came for quickly
By Sene
Kissel was very helpful.She made sure I understood all the information that I needed.
By Wanda H.
Only downfall is you have to wait almost a month for your glasses to be done.
By Joey
Nyah was great to work with and took care of my issues quickly!
By Kendall R.
The agent was very friendly and handled my request promptly and efficiently! She was very respectful and made sure my needs were met!
By Allison
Sade was very helpful and awesome thank you
By Sarah
Nyah was very professional in taking care of my need to cancel my order. She was polite and thorough.
By Sue
She was amazing
By Tammy